Why Your First Call Response Time Is the Number One Profit Lever You’re Ignoring
- Cal Hewitt
- Apr 29
- 1 min read
You don't win the job because you're the cheapest.You win because you're the first.
Studies show that the first contractor to respond to a service inquiry wins 50 to 70 percent of the time, regardless of price.
And yet most contractors let calls go to voicemail.
Here’s what to fix:
Live Answering. Hire a call service or VA to pick up live. Even a simple, "Thanks for calling, can I get your info?" changes everything.
Instant Follow-Ups. Miss a call? Text back within 5 minutes.
After-Hours Strategy. Create a voicemail and autoresponder that promises a callback first thing in the morning, and deliver on it.
If you're not first, you're forgotten.
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