Case Study: How a Plumbing Business Added $84,000 in Sales by Fixing Their Dispatch Process

Problem:

• Calls were coming in, but no one was answering consistently. Dispatch was reactive. Jobs were missed.

Solution:

• Hired a part-time virtual coordinator to answer live calls and schedule jobs on the same call.

• Blocked technician time daily for emergency same-day slots.

• Weekly huddles to review dispatch issues.

Result:

• 112 more booked jobs over 6 months.

• About $84,000 additional revenue with an average ticket of $750.

Takeaway:

• Speed and structure create profit.